Privacy Policy

1 Introduction

Rizq AI (“we”, “our”, “us”) provides AI-powered automation and digital services to SME clients. This Privacy Policy explains how we collect, use, store, and protect personal data through our website, AI chat widget, client onboarding flows, and related services.

2 Data We Collect

We may collect the following categories of personal data:

• Information submitted through website forms (name, email, business details)
• Data captured through our AI chat widget, including messages, uploads, metadata and intent signals
• Technical data such as IP address, device information, browser type, and anonymised analytics
• Client project data submitted during audits, demos or onboarding
• Communications sent to us via email or social media

3 How We Use Personal Data

We process data to:

• Provide AI-powered assistance and respond to enquiries
• Deliver audits, demos, and onboarding activities
• Improve our internal processes, accuracy, and model performance
• Maintain security, monitor misuse, and prevent fraud
• Send marketing communications, subject to consent

4 Legal Basis for Processing

We rely on:

• — to provide and improve our services
• — when users opt in for marketing or voluntarily interact with the chat widget
• — where data is required to deliver a paid service
• — where we must retain certain records

5 AI Chat Widget Data

All interactions with the AI assistant may be logged for:

• Improving model accuracy
• Troubleshooting and support
• Auditing and record-keeping

Data may be processed by third-party vendors that support natural-language processing or message routing, all of which must comply with GDPR or equivalent protections.

6 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable basic site functionality
• Remember user preferences
• Support analytics to improve user experience
• Monitor traffic patterns and diagnose issues

Some cookies are essential, while others require consent under applicable law. Users may manage cookie preferences through browser settings or any on-site cookie banner. Disabling cookies may affect site functionality.

7 Data Sharing

We may share data with:

• Technology partners (hosting, AI model providers, analytics tools)
• Professional advisers (legal, compliance, accounting)

We do not sell personal data.

8 Data Retention

We retain data only as long as necessary for the purposes described above unless a longer retention period is legally required.

9 Your Rights

You have the right to:

10 Data Security

We use encryption, access controls, secure hosting, and vendor due diligence processes to protect personal data.